Account structures
Recognize the company, its buyers and their purchasing responsibilities.
Wholesale and retail
Commerce and operations for wholesale and retail businesses.
Support the customer journey from account setup and pricing through orders and service. TwinOrbits combines B2B commerce products with implementation services for the systems behind the sale.
Business customer purchasing
Customer pricing
Reflect pricing tiers, quantities and negotiated agreements in the buying experience.
Quotes and ordering
Provide a suitable path for quoted purchases and familiar repeat orders.
Order and inventory information
Record ownership
Define the authoritative system for products, customers, stock and order status.
Data exchange
Map the information required by the store and operational systems.
Exception handling
Identify incomplete or rejected records and define who resolves them.
Customer service
Order enquiries
Make the relevant order details accessible to the person handling the question.
Account questions
Provide an agreed process for pricing, address and purchasing-permission issues.
Escalations
Assign issues to the appropriate team and define the information required for resolution.
Products and services
Sprinkle
Company accounts, pricing, quotes, approvals and ordering for WooCommerce. Shopify support is coming soon.
Explore SprinkleImplementation services
Integration and development work tailored to the platforms and requirements involved.
View servicesStart with a representative customer order
Review how the customer receives a price, places the order, obtains fulfilment information and gets help. This gives the project a concrete basis for defining the required changes.
Frequently asked questions
Who is this solution for?
Wholesalers, distributors, suppliers and retailers managing business accounts, online buying and operational systems.
Can it support our existing store?
The current store and its interfaces should be assessed first. Sprinkle is available for WooCommerce, and Shopify support is coming soon.
Does every project include a new storefront?
No. The scope may focus on the existing buying experience, a system integration or a specific service process.