Sprinkle
Company accounts, wholesale pricing, quotes, approvals and ordering for WooCommerce. Shopify support is coming soon.
Contact
Contact TwinOrbits.
Email us about Sprinkle, Beacon or an implementation project. Include the systems you use and the business requirement you want to address.
Enquiry topics
Beacon
Contact and company organization, campaigns, sequences and email sending.
Implementation services
ERP and commerce integrations, wholesale ecommerce development or customer service improvements.
Product support
Existing users can email support@twinorbits.com. Include the product, the affected area and the steps that led to the issue. Use non-sensitive examples and remove credentials or private customer information from screenshots.
Email supportUseful details to include
Business requirement
Describe the process you want to improve and the result you need.
Current systems
Name the commerce platform, ERP, CRM or email provider involved.
Representative example
Include a short, anonymized example of an order, pricing rule, data exchange or campaign.
Before sharing information
Do not send passwords, API keys, payment information or confidential customer records in an initial enquiry.
Frequently asked questions
Can I request a demonstration?
Yes. State whether you are interested in Sprinkle or Beacon and describe the requirements you would like to see covered.
Can I ask about a project before writing a full specification?
Yes. A description of the current process, the systems involved and the change you need is a useful starting point.